Locate Branches Locate ATMs Media Contact Us
At City Bank we care passionately about creating enjoyable experiences. That’s why we have specially trained team of friendly Call Center staff to answer your calls. Call us anytime, 24 hours a day, 7 days a week for any assistance.

The helpline for all City Bank customers:
16234 and +880 2 8331040 (from overseas)

Available services City Bank Call Center:
Call Center Registration
Debit Card Activation
Debit Card replacement request
Cheque Book requisition*
Account status
Loan Details
Locker Service Details
Appointment for City Gem Membership/ Loan/Account
Saturday & Evening Banking information
Information about different deposit & loan account
Captured ATM card/money query
Passport endorsement query
Branch/ATM Location information
Citytouch related info & services
SMS alert related info & services
Student file info query
Exchange Rate info
Debit Card/PIN/Cheque Book Branch change service
Customer Complain Management
Balance Query**
Transaction Details**
Cheque Stop service**
Fund Transfer**
Credit Card Bills Payment**
On Demand Statement Service
On Demand Various Certificate's (will be live shortly)
Debit Card PIN Re-Generation
Agent Banking Information
Retail Banking Product Information
SME Banking Product Information
Islami Banking (Manarah) Product Information
* For Call Center Registered Customers.
** Registered Customer can avail from IVR
Branch Locations
ATM Locations
CSR
Career
Site Map
Complaint Cell
Contact Us
Warning against Illegal Forex Trading/ Dealing
Resources
Press Releases
Sponsorship & Events
Download Forms
Request for Proposal
EMI Calculator
Copyright © 2014 The City Bank Limited. All rights reserved.