City Bank won in the 'Outstanding New Card Launch' category for its outstanding marketing programs in Bangladesh. This award is the recognition of the "best of the best" amongst American express’ GNS partners across 131 countries in marketing, customer service and all-around business performance. City bank also won two Service Quality Awards and was recognized with an Honorable Mention in both the Issuing and Acquiring categories for providing outstanding service to Cardmembers and merchants.

The awards were received by City Bank Chairman Aziz Al Kaiser, MD & CEO K Mahmood Sattar and DMD Mashrur Arefin from Kula Kulendran, Executive Vice President & Head of American Express for Japan, Asia Pacific, Australia (JAPA).

City Bank launched American Express Cards in Bangladesh in 2009. City Bank is the exclusive issuer of American Express Cards and merchant acquirer in Bangladesh.