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At City Bank we care passionately about creating enjoyable experiences. That’s why we have specially trained team of friendly Call Center staff to answer your calls. Call us anytime, 24 hours a day, 7 days a week for any assistance.

The helpline for all City Bank customers:
16234 and +880 2 8331040 (from overseas)

Available services City Bank Call Center:
Call Center Registration
Debit Card Activation
Debit Card replacement request
Cheque Book requisition*
Account status
Loan Details
Locker Service Details
Appointment for City Gem Membership/ Loan/Account
Saturday & Evening Banking information
Information about different deposit & loan account
Captured ATM card/money query
Passport endorsement query
Branch/ATM Location information
Citytouch related info & services
SMS alert related info & services
Student file info query
Exchange Rate info
Debit Card/PIN/Cheque Book Branch change service
Customer Complain Management
Balance Query**
Transaction Details**
Cheque Stop service**
Fund Transfer**
Credit Card Bills Payment**
On Demand Statement Service
On Demand Various Certificate's (will be live shortly)
Debit Card PIN Re-Generation
Agent Banking Information
Retail Banking Product Information
SME Banking Product Information
Islami Banking (Manarah) Product Information
* For Call Center Registered Customers.
** Registered Customer can avail from IVR
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